- Home
- Harness the Power of VoC
Harness the power of VoC
Your customer’s voice will always be the one your prospects – and your other customers – hear the loudest. Base identifies Advocacy opportunities and automates ASKs for activities that amplify the voices that matter most.
![Harness the power of VoC](https://www.base.ai/hubfs/Base_December2023/images/VoC.png.webp)
![Voice experiences](https://www.base.ai/hubfs/Base_December2023/images/Feedback-2.png%20(1).webp)
Voice experiences to drive sales & foster loyalty
- Give prospects a credible source of flowing information to influence their buying decision and address their specific needs
- Focus on customer needs to increase the value they receive from your company
- Align your cross-functional teams around shared business goals
![Evaluate experiences](https://www.base.ai/hubfs/Base_December2023/images/Home-Track-and-Analyze.png.webp)
Evaluate experiences based on consolidated data
- Gather data from multiple channels to piece together a more accurate evaluation of customer usage and user experience
- Identify opportunities to deepen engagement and give customers closure on their feedback
![Cross Organizational](https://www.base.ai/hubfs/Base_December2023/images/Asks-5.png.webp)
Build your program on cross-organizational goals
- Take the helm of a top-down initiative with business impact
- Strengthen prospect and customer engagements by empowering teams to participate in the dialog
- Listen to the market to help your organization understand what prospects and customers need to succeed
![Leverage automation](https://www.base.ai/hubfs/Base_December2023/images/Analytics-3.png.webp)
Leverage automation and reporting to close the loop
- Use our platform’s inbuilt workflows and automation to move faster towards engagements that reflect customer preferences
- Surface insights to the right people across the organization so that they become actionable
- Close the loop by letting your customers know their feedback has been delivered and implemented
![Deliver clear ROI](https://www.base.ai/hubfs/Base_December2023/images/Untitled-design-18.png%20(1).webp)
Deliver clear ROI and business results
- A tightly integrated platform, Base is uniquely positioned to facilitate end-to-end ROI tracking and reporting
- Be empowered to earn executive buy-in and grow your team and initiatives
- Unlock cross-company collaborations that will bring your company to the forefront
Launch a review program that flows with value
Improve engagements to open a powerful 2-way conversation with your customers
Nothing is more important than knowing what your customers think and feel about your product or service.
Automate workflows & leverage best practices to move faster & smarter
Move quickly to roll out initiatives that make a powerful impact on retention and acquisition.
Play a pivotal role in supporting your company’s long term growth
Knowing what your market needs to succeed is all-powerful! And, when your customers know you are listening, the relationship wins.
![Christina Garnett](https://www.base.ai/hubfs/Base_December2023/images/Christine-Garnett-3-300x300.png.webp)
"Base's gamified advocacy platform provides an opportunity to scale our advocates' engagement in what matters most to them. A variety of challenge options means that advocates don't just have one way to share their love and knowledge of HubSpot."
Christina Garnett,Senior Marketing Manager Offline Community & Advocacy, HubSpot