Generate a Stream of Reviews
Nothing can give your brand more credibility or awareness than the B2B customer review. Use Base to identify value-driving journey moments and automate ASKs, so you have a review pipeline that is always freshly relevant.
Build trust and credibility to make experience a key differentiator
- Achieve personalization at scale to unlock a world of review asking triggers that come at the right time and place
- Deliver feedback to stakeholders that can build on it to increase value
- Create a constant pipeline of diverse reviews that drive growth for all
Know when and how to ASK to mobilize a review pipeline
- Go beyond NPS to evaluate customer experience and maturity
- Get notified when a review is delivered and track its impact
- Let teams independently nominate review candidates from within the CRM or platform
- Give teams access to a flow of relevant reviews that match their prospect’s profiles and business needs
Go from feedback to value, to loyalty & advocacy
- Demonstrate your commitment to your customers’ success to build trust
- Deliver issue-centered reviews to your internal teams to help improve performance
- Use in-platform review mechanisms and automated triggers to flag opportunities & act upon them
- Build credibility by letting customers know that their input has made an impact
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Track, measure & report on the impact of your outreach on the business
- Be geared to report on the progress of your review program to support its growth
- Use our integrated platform to track the impact of your efforts on business goals