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Base AI

Malwarebytes

Empowering Customer-Centricity: The Malwarebytes Journey

Cybersecurity
Santa Clara, CA
Salesforce
13K

Social shares

10x

10x

100+

Fresh and unique testimonials

Introduction

Malwarebytes is a leading cybersecurity company dedicated to protecting individuals and businesses from online threats. Founded in 2008, they provide advanced malware detection and removal solutions for millions of users worldwide.

Challenge & Solution

Malwarebytes wanted to amplify customer voices and scale their advocacy efforts. They needed a platform to centralize customer engagement, drive social proof, and generate a steady stream of reviews and testimonials across major review sites.

Results

With Base, Malwarebytes generated over 13,000 social shares, saw a 10x surge in third-party reviews on Gartner Peer Insights and G2, and collected 100+ fresh testimonials — transforming their customers into powerful brand advocates.

Base has been a fantastic tool for us. It has empowered us to reach out to our customers, work closely with them, and amplify their voices within our organization.

Angela Kelleher
Global Customer Lifecycle Marketing Manager, Malwarebytes

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