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Base AI

Malwarebytes

Empowering Customer-Centricity: The Malwarebytes Journey

Cybersecurity
Santa Clara, CA
Salesforce
13K

Social shares

10x

Surge in third-party reviews on Gartner and G2

100+

Fresh and unique testimonials

Introduction

Malwarebytes is a leading cybersecurity company dedicated to protecting individuals and businesses from online threats. Founded in 2008, they provide advanced malware detection and removal solutions for millions of users worldwide.

Challenge & Solution

Malwarebytes wanted to amplify customer voices and scale their advocacy efforts. They needed a platform to centralize customer engagement, drive social proof, and generate a steady stream of reviews and testimonials across major review sites.

Results

With Base, Malwarebytes generated over 13,000 social shares, saw a 10x surge in third-party reviews on Gartner Peer Insights and G2, and collected 100+ fresh testimonials — transforming their customers into powerful brand advocates.

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