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The AI Engagement OS for Customer-Led Growth — one platform for every customer program across the post-sale lifecycle, from onboarding to renewal and expansion.









Track your most important customer success metrics.

Higher Average ACV
Conversion from Upsell Campaigns
Ask-to-reference Conversion
Discover how Base helps customers achieve these results →
Discover how Base helps customers achieve these results →
Base AI is a customer engagement operating system powered by specialized agents. AI Studio uses content and context already available to turn plain-language requests into branded customer experiences — from onboarding plans and adoption nudges to business reviews, community engagement, renewal views, expansion offers, CAB recaps, and advocacy asks.
Agents read customer signals, recommend next-best actions, generate the right experience, route tasks, trigger asks, manage hand-offs, and track progress — helping teams scale every customer motion across onboarding, adoption, retention, expansion, community, and advocacy without spreadsheets or scattered follow-up.

From raw data to personalized, branded customer outcomes, in seconds.
Specialized agents build each customer program, apply your brand, and automate next-best actions across nudges, tasks, asks, routing, and follow-up.
CRM, usage, health, NPS, support, lifecycle, and first-party engagement data are connected into one operating layer.
Every account, persona, segment, lifecycle stage, signal, and program is mapped into a live customer context layer.
The system decides what each customer should see, receive, complete, or be routed to next based on their data and behavior.
Branded customer experiences are generated with content, tasks, recommendations, nudges, asks, handoffs, and routing.
Engagement, completion, responses, program performance, and customer movement are tracked across onboarding, adoption, expansion, retention, and advocacy.
Base AI plugs into the tools you already use. You can automate without ripping and replacing.
Browse all integrations →The full breakdown of how leading B2B teams run every customer program — onboarding, success plans, QBRs, advocacy, expansion — on one AI engagement OS.
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