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Events & Webinars

Join us for live events or watch on-demand recordings. Learn about customer-led growth, advocacy, and expansion from industry experts.

On-Demand Webinars

Product Demo

Introducing the AI Engagement OS

Join us for an exclusive look at Base AI's new AI Engagement OS — the most complete platform for customer-led growth.

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Best Practices

How to Build a Customer Reference Program from Scratch

Learn how to build and scale a customer reference program that accelerates sales cycles and proves ROI.

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Industry Insights

The State of Customer Advocacy in 2026

Explore the latest trends in customer advocacy with data from 500+ CMA professionals.

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Product Demo

Quarterly Customer Product Update - Q4 2025

Join the Base product team for a quarterly update on new features, improvements, and upcoming roadmap items.

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Swipe Left on Transactional Advocacy: Strategies That Actually Work

Want to move away from transactional customer relationships? Watch this webinar for the playbook on driving executive buy-in, team adoption, and real value beyond points and rewards.

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Quarterly Customer Product Update - Q2 2025

Q2 2025 quarterly product update covering Integration Hub, AI Automatic Content Tagging, Program Levels, Slackbot V2, Audiences, Engagement Score, and more.

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The State of Community & Advocacy: A Roadmap for Success

A panel of ex-Influitive users deep dive into the current state of customer marketing and share strategies for building a new future of customer-led growth.

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Quarterly Customer Product Update - Feb 2025

In the first of our quarterly product update series we'll showcase the latest features and updates and give you a glimpse into soon-to-launch features.

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Raising Your Personal Brand: How to Stand Out in Customer Marketing

Actionable insights and strategies to help you stand out in the world of Customer Marketing and Advocacy by crafting a personal brand that truly shines.

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Best Practices

Amplify Revenue with Customer-Led Growth

Discover how to harness Customer-Led Growth to amplify revenue influence. Leading experts explore strategies to drive revenue through customer advocacy.

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Best Practices

The Road To Obsession Webinar Series

Join the Road To Obsession webinar series exploring how to build customer obsession into your marketing strategy.

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Best Practices

Integrated CLG Blueprint With 3 Top Experts

Three top experts share an integrated Customer-Led Growth blueprint with actionable frameworks and strategies.

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Best Practices

Free Hands-on Workshop for CLG Tour Registrants

Exclusive hands-on workshop for Customer-Led Growth tour registrants. Practical exercises and real-world application.

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Best Practices

Building CMA Teams: Drive Retention and Growth Through Customer Engagement

Learn how to build and structure Customer Marketing & Advocacy teams that drive retention and growth through customer engagement.

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Best Practices

The Customer Marketer's Playbook for Customer-Led Growth

A comprehensive playbook for customer marketers looking to drive customer-led growth strategies within their organizations.

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Industry Insights

Elevate Your Customer Marketing To Strategically Drive Growth

Discover strategies to elevate your customer marketing from tactical execution to strategic growth driver.

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Best Practices

Captivate Collective Workshop for Base Customers

An exclusive hands-on workshop for Base customers to maximize platform value and build winning advocacy programs.

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Best Practices

Build Your Personal Brand and Create Your Own Path to Success in Tech

Learn how to build a strong personal brand in the tech industry and create your own unique path to career success.

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Customer Stories

B2B Customer Marketing Roundtable: Upsell, Cross-Sell and Expansion

Join our roundtable with proven upsell, cross-sell, and expansion strategies from leading B2B customer marketers.

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Product Demo

The Base Advantage - January 2024 Product Demo

Join us for an engaging product demo as we showcase the latest in Base - the leading customer marketing platform!

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Best Practices

How to Leverage AI to Scale Your Customer Marketing Efforts

Learn how to leverage the latest AI tools to bridge customer advocacy and community growth with best practices from seasoned experts.

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Best Practices

Customer Marketers in 2024: A Playbook For Success

Industry experts equip you with tools and knowledge to supercharge your marketing efforts. Learn to design scalable customer marketing programs.

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Best Practices

The 5 Step Playbook for Customer Awards Programs That Rival The Oscars

Pioneer of Customer Marketing and Advocacy Kevin Lau shares the 5-step playbook for creating customer awards programs that rival the Oscars.

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Building Trust Through Security: Compliance, Security, and Legal

Discover why Base.ai is the trusted choice for compliance, security, and legal teams. Learn about our security practices and compliance frameworks.

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Best Practices

Harnessing The Power of Community

Learn how to harness the power of customer communities to drive engagement, advocacy, and business growth.

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Best Practices

Referral Program: How to Drive Revenue Growth

Master the art of building referral programs that drive measurable revenue growth for your B2B organization.

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How Customer-Led Growth is Fueling Community-Led Growth

Customer-led growth is fueling community-led growth. Explore how these strategies reinforce each other.

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Best Practices

Using Your Customer Marketing Superpowers To Unlock a Super Career Path

Discover how to leverage your customer marketing skills to accelerate your career growth and unlock new opportunities.

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Streamline Customer Marketing, Advocacy and Upsell with Journey & Product Insights

Learn how to create business impact with customer marketing and influence 3 core revenue pillars: new sales, upsell & expansion, and loyalty & retention.

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Industry Insights

TOP100 Influencers and Strategists in CMA Happy Hour

Celebrate the TOP100 Influencers and Strategists in Customer Marketing and Advocacy at our annual happy hour event.

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Best Practices

Designing Customer Marketing Programs That Support Upsell and Expansion

Learn to design B2B customer marketing programs that directly support upsell and expansion revenue goals.

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Gaining Executive Buy-In & Trust with Strategic Measurement

A successful customer marketing strategy delivers the impact your organization expects. Learn how to gain executive buy-in with strategic measurement.

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Product Demo

Introduction to the 2023 Base Product Roadmap

Get an exclusive look at the Base product roadmap for 2023. See upcoming features, improvements, and strategic direction.

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Industry Insights

Making the Case for Customer Marketing in 2023

Learn how to build the business case for customer marketing and secure budget, resources, and executive buy-in for 2023.

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The Seven Habits of a Highly Effective Customer Marketer

Introducing the Seven Habits of a Highly Effective Customer Marketer.

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Industry Insights

Customer Marketing Industry: Disruption and Evolution

Explore how the customer marketing industry is being disrupted and evolving. Expert insights on trends shaping the future.

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How CS Teams Leverage Customer Marketing & Advocacy

Tune into this session by Gal Biran to learn how to best create a partnership between CS teams and Customer Marketing teams in your company.

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Best Practices

Creating a B2B Customer Reference Program That Boosts Deal Efficiency

Learn to create a B2B customer reference program that accelerates deal cycles and boosts win rates.

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The Playbook for B2B Customer Marketing & Advocacy

Customer Marketing and Advocacy experts share The Playbook for B2B Customer Marketing and Advocacy at Scale.

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Reference Program: Launching Customer Marketing Upsell and Expansion

Get best practices for sales references — process, alignment, and measurement — from Mike Hughes, Customer Marketing Manager at ServiceChannel.

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Best Practices

Take a Seat at the References Roundtable

Join leading reference managers for an honest roundtable discussion on challenges, wins, and best practices in reference management.

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What I Learned From Some of the Best Customer Marketing & Advocacy Teams in the World

Hear Gal Biran's key takeaways and tips to plan and execute winning Reference Programs, create an advocacy program for your team size, and more.

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Industry Insights

Winning with Collaboration Between Customer Marketing, CX and CS

Build winning cross-functional collaboration between Customer Marketing, CX, and Customer Success teams.

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Customer Advocacy: 3 Ways to Impact Sales You Haven't Considered

3 ways to impact sales through customer advocacy that you haven't considered.

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Customer Stories

OutSystems Webinar: Working Together As a Customer Marketing Team

OutSystems shares how their customer marketing team works together to drive advocacy and engagement at scale.

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NPS as a Trigger for Customer Advocacy

Learn how NPS can become actionable as a trigger for customer advocacy from Andrew Sevillia, Sr. Manager Customer Marketing at Sage Intacct.

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Best Practices

The Role of B2B Communities in Customer Engagement and Advocacy

Explore the critical role B2B communities play in driving customer engagement, advocacy, and long-term loyalty.

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A Ground-Up Approach to Customer Marketing Strategy & Program

How to Build a Customer Marketing Strategy from the Ground Up

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Running Multiple Customer Programs and Influencing Expansion

Kalina Bryant, Director of Customer Marketing at Signifyd, explains how to run multiple customer programs and influence expansion.

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Industry Insights

The State of Software Buying with Amanda Malko, CMO at G2

G2 CMO Amanda Malko shares insights on the state of software buying and how customer reviews shape purchase decisions.

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Industry Insights

Opportunities, Challenges and Impact for Customer Marketing in 2022

Expert panel discusses the biggest opportunities, challenges, and impact areas for customer marketing heading into 2022.

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Best Practices

HubSpot's Winning Collaboration Between Customer Marketing and Customer Success

Learn from HubSpot how to build winning collaboration between Customer Marketing and Customer Success teams.

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How Can Reference Programs be Managed at Scale?

Discover how you can source references within days, match specific opportunities, protect customers from over-use and acknowledge their time and effort.

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Best Practices

B2B Reviews: Strategy Considerations and Tracking

As B2B marketers, we know the importance of social proof and customer reviews. Join our expert panel to discuss strategy and tracking.

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Industry Insights

Get Organizational Buy-in and Drive Adoption for Customer Advocacy

Create a culture of customer advocacy by getting organizational buy-in and driving adoption across your company.

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Best Practices

Reference Management Best Practices, Challenges and Pro Tips

Hear from leading reference managers at Google Cloud, Okta and Cornerstone about launching and growing their programs.

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Best Practices

Building a Customer Advocacy Strategy

Learn how to build a customer advocacy strategy from scratch. Expert panel shares frameworks and real-world examples.

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Best Practices

Advocacy for Women in the Workplace

We advocate for women in Customer Marketing! Join us for this International Women's Day panel to address change and advance your career.

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2021 Customer Marketing Plan

Gal Biran, CEO and Co-founder of Base, discusses 2021 planning & Customer Marketing Org Structures.

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Best Practices

2021 Planning - Build Advocacy Programs & Get Executive Buy In

As 2021 approaches, it is time to start planning for the upcoming year. Common struggles among customer marketers are getting executive buy-in and participation from internal teams.

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Best Practices

Customer Strategies in Growth Companies

Learn customer marketing strategies designed for high-growth companies scaling their programs.

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Best Practices

Customer Engagement and Advocacy for a Virtual World

Discover strategies for driving customer engagement and advocacy in a virtual-first world.

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Best Practices

How to Create Genuine Advocacy for B2B Companies

Learn how to create genuine, authentic customer advocacy that resonates with B2B buyers and drives real results.

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