Introducing the AI Engagement OS

B2B companies need more revenue from existing customers, but post-sale processes are fragmented and not built as a true system, leading to broken journeys and misalignment. Base AI acquired EverAfter AI to launch the first AI-powered Engagement OS that unifies these disconnected motions and enables scalable, customer-led growth.

In this session, Gal Biran and Noa Danon will show why an integrated AI Engagement OS is now essential for post-sale success.

‍

• What market trends and vision led to this partnetship.
• How to align GTM teams, namely Customer Success and Customer Marketing, around a single source of truth, insights & recommendations, and a centralized customer activation mechanism.
• How to productize and digitize onboarding, adoption, expansion and post-sale programs into customer-facing experiences at scale.
• How to preserve journey insights and context across the lifecycle.
• How to use AI for next-best action instead of random engagement.
• How to create a continuous revenue motion post-sale with a CLG framework.
• What metrics count in 2026 and how to present them to leadership.

‍