Early Bird tickets for Obsession 2026 are now open. Get your 50% off
Login
Registration open

July 28th | 9 AM PT / 12 PM ET

60 minutes | Virtual

NPS as a Trigger for Customer Advocacy

Watch the recordingSave my seat

Save your seat

Register to watch the recording

NPS as a Trigger for Customer Advocacy

NPS is more than a number. In this session, Andrew Sevillia shares how to make NPS actionable by using it as a trigger for customer advocacy, turning satisfied promoters into references, reviews, and advocates.

In this session you’ll learn how to:

  • Turn NPS promoters into active advocates
  • Build triggers that route happy customers to advocacy asks
  • Connect survey signals to advocacy programs
  • Measure the advocacy generated from NPS

Key Topics

  • Net Promoter Score
  • Customer advocacy
  • Advocacy triggers
  • Customer engagement

Speakers

Andrew Sevillia

Customer Marketing & Advocacy

UiPath